Frequently Asked Questions
Please check whether the charging gun is properly connected to the vehicle and whether the gun lock is securely locked. Make sure the connection between the vehicle and charging pile is stable before restarting the charging process.
This issue is usually related to communication problems between the charging pile and vehicle. Please stop the charging session, record the issue, and try reconnecting with another charging gun. If the problem continues, please contact the manufacturer for inspection.
Check whether the connection between the electric vehicle and charging pile is stable. Ensure that the charging cable and plug are compatible. If the issue remains, please contact the service provider for further assistance.
Please check the network connection and restart the charging pile. For devices using mobile networks, ensure the signal is stable and the IoT SIM card has available data service.
Please try restoring the charging pile network connection, restarting the vehicle, or using the emergency unlock button on the charging gun to release the lock.
Regular maintenance is recommended, including checking cable connections, bolts, and charging gun conditions. Keep the equipment clean, protect it from rain and sunlight, and contact professional technicians if damage or abnormal operation occurs.